FAQs

 

WHEN DO I GET MY ORDER?

Your order will be shipped via a Door to Door Service. Our studio located in Tel Aviv, therefor domestic shipment will be delivered within 4 business days. These rates are not applicable for orders shipped outside of Israel, in that case the order will be delivered up to 15 business days (Also Door to Door).

WHERE DO YOU SHIP?

We ship Worldwide, see shipping fares here.

HOW DO I RETURN AN ITEM?

All you got to do is give us a call, mail, or facebook massage (Contact Us) and we’ll pickup the item from your place. Make sure it’s an unworn and unwashed merchandise. Returns made within 14 days from the day you got it. Full refund or exchange will be given.

WHAT ARE THE SHIPPING TIMES AND COSTS?

Should you require information or help, please contact us.

SHIPPING TIMES AND COSTS

Worldwide:

Free Shipping from 100$ 
Shipping MethodWhere ToDeliver WithinCarrierPrice
StandardWorldwideUp to 15
business days
AME6$
Door to Door ExpressWorldwide3-4
business days
AME25$

 

Domestic (Israel):

Free Shipping from 300 NIS 
Shipping MethodWhere ToDeliver WithinCarrierPrice
Door to Door StandardIsrael1-4
business days
Tapuz10 NIS
Door to Door ExpressIsraelNext Day DeliveryGett Delivery45 NIS
Self Pick-UpIsraelUp to 2 business days-Free
    PAYMENT METHODS

    Don't Tell Mama accepts the following payment methods:

    • Credit Card: Visa, MasterCard, Discover, American Express. The total will be charged to your card when the order is shipped.
    • Don't Tell Mama features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
    • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
    EXCHANGES, RETURNS AND REFUNDS

    Items returned within 28 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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