Customer Service

Should you require information or help, please contact us.

SHIPPING TIMES AND COSTS

Worldwide:

Free Shipping from 100$ 
Shipping MethodWhere ToDeliver WithinCarrierPrice
StandardWorldwideUp to 15
business days
AME6$
Door to Door ExpressWorldwide3-4
business days
AME25$

 

Domestic (Israel):

Free Shipping from 300 NIS 
Shipping MethodWhere ToDeliver WithinCarrierPrice
Door to Door StandardIsrael1-4
business days
Tapuz10 NIS
Door to Door ExpressIsraelNext Day DeliveryGett Delivery45 NIS
Self Pick-UpIsraelUp to 2 business days-Free
    PAYMENT METHODS

    Don't Tell Mama accepts the following payment methods:

    • Credit Card: Visa, MasterCard, Discover, American Express. The total will be charged to your card when the order is shipped.
    • Don't Tell Mama features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
    • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
    EXCHANGES, RETURNS AND REFUNDS

    Items returned within 28 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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