Customer Service – Don't Tell Mama Studio

Customer Service

Should you require information or help, please contact us.

SHIPPING TIMES AND COSTS
Free Shipping from 150 UDS / 115 GBP !

Shipping MethodWhere ToDeliver WithinCarrierPrice
Door to Door Express
EUROPE3-4 Business DaysUPS22$
Door to Door ExpressUSA, CANADA, MEXICO
3-5 Business Days

UPS

22$

 


*We do deliver for the rest of the world door to door express!
The fee may change according to the location.

Returning Policy:

We offer easy return shipping for our international customers. the cost is 22 USD fee and for international returns that will be deducted from your refund when the return is processed.

All you got to do is contact us  and we’ll pickup the item from your place. Make sure it’s an unworn and unwashed merchandise. Returns made within 14 days from the day you got it. Full refund or exchange will be given.


Domestic (Israel):

Free Shipping from 150 NIS 
Shipping MethodWhere ToDeliver WithinCarrierPrice
Door to Door Israel1-4
Business Days
25 NIS
Door to Door ExpressCenter DistrictNext
Business Day Delivery
Gett Delivery35 NIS
Self Pick-UpIsraelNext
Business Day pick up
-Free

 

Returning Policy for IL

All you got to do is contact us  and we’ll pickup the item from your place. Make sure it’s an unworn and unwashed merchandise. Returns made within 14 days from the day you got it. Full refund or exchange will be given.


PAYMENT METHODS

Don't Tell Mama accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express. The total will be charged to your card when the order is shipped.
  • Don't Tell Mama features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS

Items returned within 28 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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